8. Observe telephone ethics.

The first thing you should always do at a meeting in person or Skype is to turn off your phone. No need to answer the phone during a meeting or communicating on Skype because that would show the client that your phone call is more important then him. If you call a potential client and said to him that your call should take no more than five minutes, be sure to stop at the expiration of the time and tell them that your time limit is reached, but if he wish you can continue the conversation, or you can call him back tomorrow. Thus you show that, firstly, you are responsible for your words, and secondly, appreciate and respect the customer's time. Do not forget that the telephone conversation must be conducted friendly with a smile.